For my practicum, I am studying the ways in which elderly people (65+) use the internet. I have joined online discussions on sites such as senior.com and aarp.org, but my first major task has been teaching my Grandma how to work a computer and navigate the internet.
She just recently got a computer with internet access for her house and she wanted to know how to use email and set up a Facebook account. I started off by getting her a Gmail account and immediately found it difficult to, as they say, teach an old dog new tricks. Not that my Grandma is old or a dog.
First we had to decide on a username and password for her account. She picked a standard username consisting of her name and a number and a password that she said she would easily remember. Then I showed her how to do some of the basics like composing an email, reading messages in her inbox, and deleting unneeded ones. She seemed to understand most of it, but then she struggled once I tried to show her all of the customization available on Gmail.
At first, she didn't want anything to do with the more complicated stuff. But she was intrigued by the picturesque backgrounds you can add to your account, but she just wanted me to set it for her and didn't try to understand how she could change it on her own.
After about an hour or so, she had her account set up and she even sent out a couple emails with my help. I figured she could do all the basic things she needed to and would mostly use it to keep in touch with friends and family. About a week after initially setting it up, I don't think she had used it much because I had gone back to Madison and wasn't there to show her how to do anything. Then I got this email from her:
If you can't tell what she did, she typed the entire message in the subject line and didn't notice when she ran out of space and the message was cut off. This shows that she can't type very well and was looking at the keyboard instead of the screen (which, admittedly, I am often guilty of), or that she figured the message would be sent even if what she was typing wasn't showing up.
I replied to the email trying to tell her what she had done, but I didn't get a response. So then I called her and talked her through what she needs to do and she sent me a message with the text in the correct spot.
So far, she still needs help with a lot of the basics, but she is getting better at it. It can be puzzling for someone like me who grew up with computers and the internet that other people don't know how to use them. But for someone of my Grandma's age, they are often very new and strange things. And just like any new task, it can take awhile to fully learn and use the internet.
From my experiences so far, I have two questions for consideration:
1. Do you think you will still use social media as much when you reach the age of 65 as you do now?
2. Do you think if you hadn't grown up with computers and the internet that you would understand them quickly at your current age? How would this change as the age you were introduced increased?